Terms
To ensure that the final result reflects your expectations, we follow a structured and flexible process. If you are not satisfied with a project, we are always ready to understand your concerns and seek solutions. If necessary, we create new projects or make unlimited adjustments to achieve the ideal result.
Our commitment is to your satisfaction!
- When closing the order: 1.1. Within 24 hours of sending proof of payment and the briefing/form, our design team will contact you via WhatsApp confirming the start of the project and expected delivery. Remembering that we do not count Saturdays, Sundays and holidays.
- Deadlines: 2.1. Initial delivery: 8 to 12 business days;
- Deadline changed on 12/13/24.
2.2. Sending of final files: up to 3 working days (after project approval);
2.3. Adjustment to a partially approved project: 2 to 5 working days (per review), depending on the schedule and complexity of the adjustments requested by the client;
2.4. Creation of new projects: 5 to 7 working days, depending on the schedule and progress of the project;
2.5. Additional items: if your package has any additional designs (stationery or social media), these will be made within 5 working days, after approval of the logo and sending of the information;
2.6. Stationery printing: if your package has any printing, it will be done within 15 working days + postal delivery time, after approval of the logo and design of the item to be printed;
2.7. Tolerance: In circumstances such as change of address, health problems, equipment defects, bereavement or unforeseen events in the project development process, the deadline may be extended by up to 7 working days, beyond the informed delivery forecast. If the delay exceeds this tolerance, the customer may request a refund of 100% of the amount paid;
2.8. The customer who closes the order will be aware of all deadlines (initial projects, adjustments and tolerance). The creation process takes time, study and development. We do nothing in a hurry and the client needs to wait as long as necessary to complete the project. 3. Payments / returns: 3.1. For payments made with 50% down payment + 50% after approval of the project: if there is any unforeseen event or withdrawal on the part of the client and it has already been more than 7 days after the date of contracting and/or any procedure has begun in preparing the initial project, the amount of 50% will not be refunded;
3.2. For payments made in cash (100% in advance): if there is any unforeseen event or withdrawal on the part of the client and it has already been more than 7 days after the date of contracting and/or any procedure has begun in preparing the initial project, 50% of the amount paid will be refunded;
3.3. The request for a 100% refund of the amount can be made up to 7 days after contracting the service, in case of cancellation/unforeseen circumstances on the part of the customer. For return requests made after the 7-day period, follow the terms of paragraphs 3.1 and 3.2;
3.4. There will be no refund of any amount if the project review process has started, that is, when the client has already requested any adjustments to the models sent or the creation of new projects;
3.5. The customer has the right to a 100% refund of the amount paid, if the deadlines (initial delivery and tolerance) are not met;
3.6. If the customer chooses to return the amount, they must inform us of what happened, and once authorized, it will be carried out within 15 working days. 4. Submission for approval: 4.1. Upon receiving the projects, the client can request as many adjustments as they deem necessary, until they are 100% satisfied;
4.2. If the client chooses to change the idea and concept of the project to something different from what was proposed in the briefing, an additional amount will be charged for rework, to be informed at the time of the review.
4.3. If the client has chosen to pay with a 50% deposit and requests more than three revisions to the project: payment of the second installment of 50% must be made in advance so that the following adjustments can be made (starting with the third revision);
4.4. Customers have up to 7 days to give us their review. This deadline may be postponed for a further 7 days, provided that the customer is informed in advance;
4.5. If the period of 7 days + 7 days of tolerance (totaling 14 days) is exceeded and the customer does not provide us with their assessment, a fee of R$190 will be charged for each month of delay, starting from 14 days;
4.6. If the client has chosen to pay with 50% down payment and the 14-day evaluation period is exceeded: the project will only be continued after the second 50% installment has been paid in advance and the waiting fee has been paid;
4.7. If the client does not provide us with an evaluation after 90 days, the project will be considered abandoned and it will only be possible to continue after full payment for the service;
4.8. Under no circumstances will the customer be exempt from covering the costs of the waiting fee, as well as the advance payment of the second installment in cases of delay. Just as we are committed to complying with the deadlines and tolerances that have been stipulated, the client also has a duty to comply with theirs. 5. Sending files:
5.1. When choosing and approving the project, it will be sent to final files, where they will be prepared in all necessary formats (PNG, JPG, PDF and editable in Illustrator). It will not be possible to make adjustments to the project after this approval, only upon advance payment of R$240, per review;
5.2. For services that were contracted with a 50% deposit: the final files will only be made available after payment of the second installment of 50%, which must be made within 7 days after project approval. Under no circumstances will the customer receive any definitive file without confirmation of the remaining payment for the service;
5.3. For services that were contracted with a 50% deposit: if the client approves the project and takes more than 7 days to pay the second 50% installment, an amount of R$190 will be charged per month of delay (from 7 days onwards);
5.4. Files for all projects are stored in our databases for up to 90 days. After this period, they will be discarded and it is the customer's responsibility to store them in a safe and appropriate place. We are not responsible for the loss of files by the customer. 6. Private support:
6.1. After completing the project, the client will have access to an exclusive service channel with a specialist, to answer any questions involving the visual identity;
6.2. Service will be provided in a practical way via WhatsApp, where the customer can get in touch whenever necessary, within a period of up to 1 year;
6.3. The objective of this private support is to offer assistance and guidance to the client in the numerous doubts that may arise after the end of the project.
- Important: 7.1. The customer who closes the order will be aware of all deadlines (initial projects, adjustments and tolerance). The creation process takes time, study and development. We do nothing in a hurry and the client needs to wait as long as necessary to complete the project;
7.2. The customer who has any doubts or objections about any of the clauses described in the Terms and Conditions must consult them with our team before placing the order;
7.3. We are not responsible for failure to read the Terms and Conditions by the customer. We make everything available on the website and the customer can also request a copy on any of our service channels.
Thank you very much for reading all Terms and Conditions! We know that this bureaucratic part is a little extensive, but very important to guarantee the client's rights and our own. We are already looking forward to starting to create the identity of your long-awaited brand! Rest assured that we will do our best, so that you feel proud to have a brand signed by Coradini Design.